Responsible Gaming

Our Commitment to Safer Play

Gambling is a form of entertainment, and jy9 is committed to keeping it that way for every registered player across Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in the country. We recognise that for a small number of people, gambling can shift from a pastime into something that causes real harm. jy9 takes that risk seriously and has built a suite of responsible gaming tools and policies designed to give players meaningful control over how they play.

Our responsible gaming framework covers age verification, deposit limits, session time controls, cooling-off periods, self-exclusion, and a dedicated support pathway for players who feel gambling may be becoming a problem. These tools are not buried in a settings menu — they are available to every jy9 account holder at any time by contacting our support team at [email protected].

We also train our support staff to recognise the early signs of problem gambling and to respond with empathy and appropriate action. jy9 will never pressure a player to increase their deposits, remove a limit they have set, or return to play during a self-exclusion period. Player wellbeing comes before platform revenue, without exception.

21+ Age Policy

jy9 enforces a strict minimum age of 21 for all players. No exceptions.

Under-age gambling is illegal and harmful. jy9 verifies the age of every player as part of the Know Your Customer (KYC) process before processing any withdrawal request. In some cases, age verification may also be triggered before continued play is permitted above certain deposit thresholds.

Acceptable forms of age and identity verification include a valid National ID Card (NID), passport, or other government-issued photo identification that clearly shows your date of birth. Documents must be submitted as clear, unaltered digital copies. jy9 reserves the right to suspend or permanently close any account where the account holder is found to be under 21 years of age, and to return any deposits made, with all winnings forfeited.

If you are a parent or guardian and believe a minor may have accessed the jy9 platform using your device or payment details, contact [email protected] immediately. We will investigate and take appropriate action as a priority.

Responsible Gaming Tools

jy9 provides several tools to help you manage your gambling activity. Contact [email protected] to activate any of them — our team will apply your chosen limit or restriction within one business day.

Recognising Problem Gambling

Problem gambling can develop gradually. Knowing the warning signs early makes it much easier to take effective action.

Most people who gamble do so occasionally and within a budget they are comfortable with. However, gambling can become problematic when it starts to interfere with daily life, relationships, finances, or mental health. The following signs may indicate that gambling is no longer just entertainment.

• 🔴 Spending more money on gambling than you can afford to lose, or dipping into savings, salary, or money set aside for essential expenses like rent or food.
• 🔴 Chasing losses — placing increasingly large bets to try to recover money lost in a previous session.
• 🔴 Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down.
• 🔴 Lying to family members or friends about how much time or money you spend on gambling.
• 🔴 Gambling to escape stress, loneliness, depression, or other emotional difficulties rather than purely for entertainment.
• 🔴 Neglecting work, study, family responsibilities, or personal health because of time or money spent gambling.
• 🔴 Borrowing money — from friends, family, or financial institutions — specifically to fund gambling activity.
• 🔴 Making repeated unsuccessful attempts to reduce or stop gambling on your own.

How to Get Help

If you feel gambling is becoming a problem, here are the steps to take right now.

• 1

  Contact jy9 Support

  Email [email protected] with the subject line "Responsible Gaming Request". Tell us what tool you need — a deposit limit, cooling-off period, or self-exclusion — and we will apply it to your account within one business day. For self-exclusion requests, the suspension takes effect immediately.

• 2

  Talk to Someone You Trust

  Telling a trusted friend or family member about your gambling can relieve a significant burden and give you an external source of accountability. Many people find that simply talking honestly about their gambling is an important first step toward regaining control.

• 3

  Review Your Finances

  Take stock of your current financial position — your income, essential expenses, savings, and any debts. Set a strict personal budget for discretionary spending and treat gambling as a leisure expense that comes last, not first. If you have accumulated debt related to gambling, consider speaking to a financial adviser.

• 4

  Use Time Away Productively

  During a cooling-off or self-exclusion period, redirect the time and energy you would have spent gambling toward activities that bring you genuine wellbeing — exercise, time with family, creative hobbies, community involvement. Building positive habits during a break makes it easier to maintain healthier gambling patterns when you return.

• 5

  Seek Professional Support if Needed

  Problem gambling is a recognised condition and professional help is available. Speaking to a qualified counsellor or therapist who specialises in behavioural issues can make a significant difference. jy9 encourages any player who is struggling to seek professional support — this falls outside what a gambling platform can provide, but it is the most effective form of help for severe cases.

The jy9 Responsible Gaming Promise

Six principles that guide how jy9 approaches player safety every day.