jy9 Privacy Policy

1. Account Management and Service Delivery

Your identity, contact, and financial data are used to create and maintain your jy9 account, process deposits and withdrawals, credit bonuses, and provide access to the full range of casino games and sports betting markets. Without this data, we cannot operate your account or deliver our services.

2. Identity Verification and KYC Compliance

jy9 is required to verify the identity of all players before processing withdrawal requests and, in some cases, before allowing continued play above certain thresholds. KYC data — including your NID, passport, proof of address, and proof of payment method — is used solely for verification purposes. It is reviewed by trained members of the jy9 compliance team and, where necessary, cross-referenced with trusted third-party identity verification services.

Age verification is a core component of KYC. jy9 strictly enforces a minimum age of 21 for all players. Any account found to belong to a player under the age of 21 will be immediately closed, deposits returned, and the data retained only as long as required by applicable law to evidence compliance with the age restriction.

3. Fraud Prevention and Security

Technical and device data, transaction records, and gaming activity logs are analysed to detect and prevent fraud, money laundering, bonus abuse, multi-accounting, and other prohibited activities. Where suspicious activity is detected, jy9 may restrict, suspend, or close the relevant account and share data with law enforcement or regulatory authorities as required.

jy9 uses automated monitoring tools to flag unusual account behaviour in real time. These tools do not make final decisions about accounts autonomously — any action taken based on automated flags is reviewed by a member of the jy9 team before being applied.

4. Responsible Gaming Monitoring

Gaming activity data is used to monitor player behaviour for signs of problem gambling. This includes tracking deposit frequency, session length, wagering patterns, and self-exclusion requests. Where jy9 identifies a player who may be experiencing harm, we may proactively reach out via email or apply account-level safeguards in accordance with our Responsible Gaming policy.

5. Customer Support

Support and communications data is used to respond to your enquiries, investigate and resolve disputes, and improve the quality of the jy9 support service. Support records are retained for a minimum of three years to allow for accurate dispute resolution and regulatory review where required.

6. Marketing and Promotional Communications

With your explicit consent, jy9 may use your contact information to send you information about promotions, bonuses, tournaments, and new game launches that may be of interest to you. You may opt out of marketing communications at any time by contacting [email protected] with a request to be removed from our marketing list. Opting out of marketing does not affect service-related communications such as account notifications, withdrawal confirmations, and KYC requests.

7. Platform Improvement and Analytics

Aggregated and anonymised usage data is used to understand how players interact with the jy9 platform, identify technical issues, optimise page performance, and develop new features. Where analytics data is anonymised — meaning it cannot be linked back to any individual player — it falls outside the scope of this Privacy Policy.

8. Third-Party Service Providers

jy9 works with a limited number of third-party service providers who process personal data on our behalf. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, City Bank, Visa, and Mastercard. Payment providers receive only the transactional data required to process your deposit or withdrawal.
• Identity verification services: Third-party KYC platforms used to validate government-issued identity documents. These providers act as data processors under a written data processing agreement and may not use your data for any other purpose.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and anonymised player identifiers to deliver game content. They do not receive your full name, NID, or payment details.
• Cloud hosting and infrastructure providers: jy9 uses reputable cloud infrastructure providers to host the platform. These providers operate under strict data processing agreements and do not have access to player data beyond what is technically required to operate the hosting environment.
• Fraud detection and anti-money-laundering services: Specialised third-party tools used to screen transactions and player profiles against watchlists and fraud databases.

All third-party service providers engaged by jy9 are required to maintain appropriate technical and organisational security measures and to process personal data only in accordance with jy9's written instructions.

9. Legal and Regulatory Disclosure

jy9 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by law, court order, or binding regulatory direction. Where legally permissible, jy9 will notify affected players of such disclosures. jy9 may also share data where it reasonably believes disclosure is necessary to protect the rights, property, or safety of jy9, its players, or third parties.

10. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the jy9 business, personal data held by jy9 may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and of any material change to the privacy terms that results from it, with a reasonable period in which to object or request account closure before the transfer takes effect.

11. Data Retention Periods

jy9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account plus a minimum of five years following account closure, to comply with financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five years from the date of the last transaction on the account, in line with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for a minimum of three years from the date of the most recent communication in the relevant support thread.
• Marketing consent records: Retained until you withdraw consent plus a further 12 months as evidence of your consent history.
• Technical and device logs: Retained for up to 12 months for security and fraud monitoring purposes, then deleted or anonymised.

Where data must be retained beyond these standard periods due to an ongoing legal dispute, regulatory investigation, or court order, it will be kept until that matter is fully resolved and then deleted in accordance with standard policy.

12. Exercising Your Rights

To submit a data subject request, email [email protected] with the subject line "Data Request" and include your registered email address and a brief description of your request. jy9 will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.

jy9 reserves the right to verify your identity before processing a data subject request. This is to ensure that personal data is not disclosed to or deleted at the request of an unauthorised third party. Identity verification for data requests follows the same KYC process used for withdrawal requests.

Please note that the right to erasure is subject to legal and regulatory retention obligations. Where jy9 is required by law to retain your data — for example, to comply with financial record-keeping or anti-money-laundering regulations — we will inform you of this limitation in our response to your erasure request.

13. Cookies Policy

The jy9 platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. A cookie is a small text file placed on your device when you visit jy9.im. The following categories of cookies are used:

• Essential cookies: Required for the platform to function. These include session authentication cookies, security tokens, and cookies that remember your language and region preferences. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand how players navigate the jy9 platform, which pages are most visited, and where technical errors occur. Analytics data is aggregated and does not identify individual players.
• Functional cookies: Remember your preferences such as game display settings and notification preferences to personalise your experience across sessions.
• Marketing cookies: Used only where you have given explicit consent to receive personalised promotions. These cookies help jy9 understand which promotional content is most relevant to your interests.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from logging into your jy9 account or using certain platform features. For more information on managing cookies in your browser, refer to your device or browser's help documentation.

14. Data Security

jy9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the jy9 platform.
• Encryption of sensitive data fields — including identity document details and payment method records — at rest in our databases.
• Role-based access controls ensuring that only authorised jy9 personnel can access player data, and only to the extent required for their specific role.
• Regular security audits and penetration testing by independent security specialists.
• Multi-factor authentication for all internal systems used to access player data.
• Incident response procedures that ensure any data breach is identified, contained, and reported in a timely manner.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, jy9 will notify those players as soon as reasonably practicable and take all appropriate steps to mitigate harm.

15. Changes to This Privacy Policy

jy9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify registered players by email with a summary of what has changed. We encourage you to review this page periodically. Continued use of the jy9 platform following notification of a change constitutes acceptance of the revised policy.

16. Contact Us About Privacy

If you have any questions, concerns, or complaints about how jy9 handles your personal data, or if you wish to exercise any of your data rights, please contact us:

• Email: [email protected]
• Subject line: "Privacy Enquiry" or "Data Request"
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

jy9 treats all privacy-related correspondence with the highest priority. We aim to acknowledge all privacy enquiries within 2 business days and provide a substantive response within 30 calendar days.